Talkspace provides members with flexible care options, including both asynchronous messaging therapy and scheduled live video, audio, or chat sessions. Because many members access services through employer-sponsored benefits or insurance plans that include both formats, providers are encouraged to engage across all available modalities to ensure continuity of care.
While engaging in both messaging and live therapy allows you to support the broadest range of members, you can customize your modality preferences based on your practice style.
You can set and adjust your preferred care modalities directly within your provider dashboard under the New client referrals section. Updating these controls ensures that incoming match recommendations align with the session types you wish to offer.
Members have the ability to adjust their plan types and preferred modalities throughout their time in therapy. An active member may initially begin with messaging therapy and later add live sessions as their clinical goals change, or vice versa.
Maintaining flexibility across both communication methods helps prevent disruptions in member care and allows you to maintain a steady, active caseload across diverse plan types.