Asynchronous messaging reimbursement varies based on the client’s plan type and client's state of residence. Below, we break down the Engagement-Based reimbursement model, along with key policies and guidelines to ensure appropriate usage. Base rates will vary state to state, meaning different rates will apply accordingly.
Engagement-Based Reimbursement Model
The Engagement-Based Payout Model is the current reimbursement model for Asynchronous Messaging Sessions for Self-Pay / Direct-to-Consumer (D2C) and Direct-to-Employer (DTE) plans.
- Asynchronous Messaging Sessions are reimbursed at rates between $9.50-$11.50 per 1000 words (depending on client state of residence, see below) for text, audio, and video messages exchanged between provider and client.
- Audio and video asynchronous messages are transcribed internally for word count calculation.
-
Provider-to-Client Word Count: To ensure balanced communication, a 3:1 provider-to-client word count ratio will be implemented. This means that for every word a client sends, only three of the provider's words will be counted.
- This ratio also includes transcribed words from audio and video messages.
- For non-engaged clients, providers can send up to 750 words before the 3:1 word count cap is applied.
- The maximum asynchronous messaging payout per room will be capped at $150 per payout period.
Base Rate Breakdown
This table below shows the base rates per session type for associate providers treating California-based clients.
| Session Type | Base Rate |
|
DTE/B2C Async (per 1000 words) |
$11.50 |
This table below shows the base rates per session type for associate providers treating clients based in New York, Washington, Maryland, Massachusetts, Virginia, and Washington D.C.
| Session Type | Base Rate |
|
DTE/B2C Async (per 1000 words) |
$10.00 |
This table below shows the base rates per session type for associate providers treating clients in all other states.
| Session Type | Base Rate |
|
DTE/B2C Async (per 1000 words) |
$9.50 |